Returns & Exchanges
At JAKKS Pacific, we want you to be completely satisfied with your purchase. If your fashion items are not the perfect fit, you can return unworn merchandise in its original condition within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Drop Off and Track
Drop your package at any authorized carrier location and keep your tracking number until your refund is processed, typically within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing